German Non-Voice Customer Support Specialist

Join A7 Recruitment as a German Non-Voice Customer Support Specialist in the vibrant heart of Bali! This is a unique opportunity to leverage your German language skills in a dynamic, international work environment. You'll be part of a team dedicated to delivering exceptional customer service, using a variety of tools and platforms to ensure seamless communication and support for our clients.

In this role, you'll handle customer inquiries, resolve issues, and provide assistance through various channels, including email, chat, and ticketing systems. Your ability to communicate effectively in German will be crucial in maintaining high customer satisfaction. A7 Recruitment is a growing company with a strong commitment to professional development, offering opportunities for growth and learning within a supportive team.

📋 Tanggung Jawab Pekerjaan

• Provide customer support in German through various channels including email, live chat, and ticketing systems.
• Resolve customer inquiries and issues efficiently and effectively.
• Use CRM and helpdesk software to manage customer interactions and track support tickets.
• Collaborate with the team to ensure consistent and high-quality customer service.
• Maintain accurate records of customer interactions and support provided.
• Stay updated with company policies and procedures to ensure compliance and best practices.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Adapt to changing customer needs and support requirements.

🎓 Kualifikasi & Syarat

• Proficient in German language, both written and spoken.
• Minimum 2 years of experience in customer support or a related field.
• Experience with CRM software such as Salesforce or Zendesk.
• Familiarity with helpdesk and ticketing systems like Freshdesk or Zendesk.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, international environment.
• Attention to detail and problem-solving skills.
• Basic understanding of English is a plus.

🛠️ Keahlian

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